What Data We Collect and Why
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. This is the minimum we need to verify your identity and process withdrawals safely. When you fund your account
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through a mobile wallet, the transaction reference and wallet number are recorded against your account for reconciliation and dispute resolution. We also collect device and session data — your browser type, IP address and pages visited — to detect unusual login behaviour and keep your account
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secure. If you contact our support team, the conversation is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to
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complete your transaction. Your eligibility to use v33 depends on your local law and the regions we currently support. We retain your account data for as long as your account remains active and for a period after closure as required by our operational obligations. You can
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request a copy of your data or ask us to correct inaccuracies by contacting support directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.