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What You Need to Know Before You Start

Access to v33 and its services — including bKash, Nagad, and Rocket payment options — depends on whether online account-based platforms are permitted under your local law and eligible region. Read these terms carefully before opening an account.

Eligibility by local lawbKash, Nagad, Rocket coveredAccount-holder obligations applyRegional access conditions
v33 What You Need to Know Before You Start
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a specific question about how our legal terms apply to your account — including eligibility, data handling, or a payment dispute involving bKash, Nagad, or Rocket — our support team can direct you to the right process. We do not give legal advice, but we can clarify what our terms say and how they affect your account.

Team online

Live Chat

Open the chat window from your account dashboard to reach our team directly. Available for account-related legal queries including payment disputes.

Email Support

Send your legal or eligibility question to our support address. Include your account reference so we can pull up the relevant terms that apply to your region.

Account Help Centre

Log into your account and navigate to Help to find written answers on eligibility conditions, data requests, and how bKash, Nagad, Rocket transactions are reviewed.

ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We handle your account data with a clear retention and access policy. When you log in via mobile and complete a deposit through bKash or Nagad, a session record is created and held for the period required by our internal compliance framework. You can request a summary of data we hold on your account by contacting support with your account ID.

Data Retention

We retain account records — including transaction logs from bKash, Nagad, and Rocket deposits — for the period required under our compliance framework. You can request deletion where permitted.

Cookie Policy

Our site uses session and functional cookies to keep your account active and your payment preferences saved. You can manage cookie settings from your browser at any time.

Account Security

Access to your account is protected by OTP verification sent to your registered mobile number. We recommend not sharing your login credentials or OTP with anyone, including support staff.

Change Requests

To update your registered mobile number, wallet details, or request a data export, contact support via live chat or email with your account reference and a valid ID.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, account rights, and how our terms apply to bKash, Nagad, and Rocket transactions. If your question is not covered here, reach out via live chat or the Help Centre in your account.

Eligibility depends on your location and what local law permits. We do not make that determination for you — check what your jurisdiction allows before opening an account or depositing.

We follow a standard account review process for any funds held at the point of suspension. Contact support with your account reference and the transaction details to start that process.

Yes. Send a data request to our support email with your account ID and registered mobile number. We will respond with a summary of the data held under your account profile.

We may update terms without advance notice. Continued use of your account after an update means you accept the new version. Check the terms page from your account dashboard periodically.

The English-language version of our terms is the controlling version in all cases. No translated or summarised version overrides the original English text.

Open a chat session or email support with your account reference and a closure request. Any Rocket, bKash, or Nagad balance held will be reviewed according to our standard account closure process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.